Wise Management Services

Savvy business administration can take an organisation to the next level. Our core services include finance, information services, communication and human resources.

Look into the engine room of the Wise Group, and you’ll find Wise Management Services providing some of the most advanced and comprehensive business services in New Zealand’s health sector.

This robust shared service function allows other Wise Group organisations to focus on what they do best – working to transform lives.

We also add value through specialist services such as facilities management, governance support, and contract and project management.

Wise Management Services has been part of an ISO9002 programme for more than 15 years and part of ACC’s Workplace Safety Management Practices (WSMP) programme since 2000 and has achieved tertiary ACC accreditation for all organisations with the group.

We’re renowned for our ability to innovate, manage risk and take projects from dream to reality in record time. We are an incubator for ideas; developing, testing and then sharing them with the group so they can gain momentum and start making a bigger difference for the people we serve.

We believe everyone has
great potential and great ideas..

Facilities management

If you visit any of our shared office spaces in Central Auckland, Manukau, Hamilton, Masterton, Wellington or Christchurch, it’s likely that one of our friendly facilities management team will be first to welcome you to the Wise Group.

The team provides full reception and hospitality services, manages building maintenance, and ensures our facilities run smoothly and are well maintained for the enjoyment of staff and visitors alike.

Communication and creative services

Today’s organisations are multi-faceted with many stakeholders: employees, customers, service users, communities, government and the public. Therefore, what is said, when and to whom, requires a thoughtful, planned approach.

We work alongside the group’s executives and project managers to ensure our corporate communications are both creative and crystal clear.

Our services include PR, marketing, graphic design, brand management, internal and external communication, issues management, media relations, multi-media production and web design and development.



Delivering on the needs of today while anticipating future trends; our finance team not only delivers world-class financial services, they’re always looking ahead to support the group’s decision making at the highest level.

Our financial systems are expertly designed, sophisticated and accurate, ranging from monthly accounts and reporting, to budget planning, cashflow, business intelligence, process management, financial modelling and investment management.

At the heart of this service, senior accountants and support staff provide a suite of financial business services to Wise Group organisations. With the addition of specialised technology the team is superbly positioned to deliver real-time management accounting, giving the Wise Group the ability to rapidly adapt to opportunities.

We believe in being experts
in everything we do.

People & culture

Valuing people and enhancing wellbeing. This is one of the Wise Group’s core beliefs and sits at the heart of our people & culture practices.

Our focus on wellbeing is one of the things that sets the group apart from other employers; we lead by example and work together for wellbeing – for both our staff and the people we serve.

Working in partnership with managers and employees, we champion the recruitment, inspiration and development of the more than 1,000 people who work for the Wise Group; we take great care because these are the people who will help us achieve our purpose. 

Our core people & culture services range from employer branding through to recruitment, selection, orientation, performance progression, learning and development, succession planning and payroll.


Information services

People often talk about information technology as workplace equipment, but the real benefit of Wise Information Services (IS) is our ability to deliver a total service package. 

We specialise in developing, implementing and running custom-developed technology solutions to meet the unique needs of Wise Group organisations.

Our sophisticated network and applications platform gives people the ability to access and use the IS tools they need, when they need them, in the most efficient way. All data and resources are centrally housed ensuring a best practice approach to security, administration and backup procedures.

Our customers benefit from comprehensive 24 hour support so that technical difficulties are resolved quickly, easily and without getting in the way of important work.

Governance support, contract and project management

Exceptional organisational performance is not simply a measure, it can become ‘the culture’. Our executive business team provides strategic and hands-on quality, and legal and commissioning services across the Wise Group.

We support Wise Group organisations to identify their own quality needs and the people within the organisation to champion quality. We work strategically to implement the standards required by external agencies and create the culture within to make the difference.

Our executive business team ensures the delivery of responsive legal and commissioning services across three key areas of practice – general legal advice, board secretariat and contract and commissioning.

Solid, up-to-date legal knowledge is combined with an innate understanding of our customers’ businesses giving them the confidence to be fully innovative in their work. We work with speed and agility to help our customers navigate an appropriate path through their legal and contract requirements.


Wise Management Services (WMS) Board

Simon Batters
Jacqui Graham
Brent Harvey
Julie Nelson

Jacqui Graham

Jacqui Graham is the founder and joint chief executive of the Wise Group.

Jacqui has a nursing background, holds a Master of Business Administration and has been involved in the development of multiple organisations throughout New Zealand.

Jacqui describes herself as a social entrepreneur who is part of a growing number of entrepreneurs internationally who choose to direct their skills to social good.

Jacqui is currently chair of the national mental health provider, Pathways Health Limited.




Julie Nelson

Julie Nelson represents the Trust’s interests as joint chief executive of Wise Group.

Julie is passionate about innovation in mental health services, and her extensive background in the sector illustrates her ongoing desire to really make a difference for people experiencing mental illness.

Julie’s many portfolios provide her with an in depth appreciation of the sector.


Bruce Sheridan

Bruce Sheridan has been involved with the group since it began more than 25 years ago. He is on the boards of various charitable trusts, NGO, and commercial enterprises. For many years he was a partner in accounting firm KPMG, acting as a business advisor.

He is a Fellow of Chartered Accountants Australia and New Zealand and is a Fellow of the Institute of Directors.

As well as chairing the Wise Trust Board he is on the board of the group’s housing arm, LinkPeople Ltd.


Paul Hirst

Paul Hirst has more than 15 years’ experience across health, technology, and leadership roles. He has helped many organisations deliver complex products and stay relevant in a rapidly changing world.

Paul is an Executive Director of Kianza, advising technology companies about strategy, business and process, and health organisations about technology. He has extensive governance experience, and a variety of technical qualifications. Paul holds an MBA, MSc and a Graduate Diploma Health Informatics.

Julie Nelson

Trevor Newland

Trevor Newland is an Audit Partner at KPMG. He has over 20 years of audit experience gained across New Zealand and offshore in New York and the Netherlands. Throughout Trevor’s career he has worked with a wide range of clients in a number of different sectors including not for profit, Agriculture, Financial, Manufacturing and Māori.

In addition to his audit career Trevor is passionate about the success of Māori organisations and people. It is this passion that has driven him to become one of the strategic partners of the Nga Kaitatau Māori o Aotearoa (National Māori Accountants Network). The kaupapa of this organisation is to improve Māori representation in the accounting profession by providing an important connection between our rangatahi and the professional world.

WMS leadership team

Simon Batters
Jacqui Graham
Julie Nelson
Warren Elwin

Simon Batters

Chief executive, Wise management services

Simon is a people leader with more than 15 years’ experience in helping organisations with people practices, coaching and strategy. Simon joined the Wise Group in 2011 as group manager, human resources.

Simon is passionate about creating a workplace that encourages happiness, wellbeing, purpose and creativity. His mission is to inspire people to believe in possibility so that they can thrive.

Prior to joining the Wise Group, Simon worked in general management and led teams in diverse industries, sectors and organisations, including public transport, manufacturing, agriculture and not-for-profit.

Simon has a Bachelor of Business Psychology and a Post Graduate Diploma in Rehabilitation.



Carmen Jacobsen

General Manager, People and Culture

Carmen brings with her an extensive experience in organisational development and leading health and cultural change aspects of Transformation.

She is skilled coach with proven leadership development, programme management, change management and cultural change experience.

Carmen comes to Wise Group from NZ Home Loans, where she was the people and capability leader, and prior to that from LIC where she held a number of organisational development roles for close to ten years.

Carmen has a Bachelor of Management Studies focused in Human Resources & Strategic Management from the University of Waikato.


Glenda Dobbyn

Communications & Design Manager

Glenda has 16 years’ experience in public relations, media management, communications and marketing including international marketing and has held people leadership roles since her early 20’s in both Australia and New Zealand.

She leads the communications, digital and creative design functions for the group.

Prior to joining the Wise Group, Glenda has worked in a range of different roles for diverse industries including transport planning and construction, science and research, tertiary education and training, creative agencies and for the Ministry of Social Development.

Glenda holds a Bachelor of Communications Studies degree with a major in Journalism and is APR (PRINZ) and IAP2 (stakeholder engagement) accredited.

Mark Thorn

General manager, information services

Mark was raised in Hamilton and attended Waikato University where he gained a degree in Resources and Environmental Planning before heading overseas to see the world. Over the next 10 years he discovered a love for technology and worked in a variety of roles in London and Sydney across multiple industries. In 2006 Mark returned to New Zealand and joined the Wise Group and has been here ever since.

Mark is passionate about using technology to makes peoples work lives easier. He loves the challenge of providing technology to meet the diverse needs of the Wise Group and has a strong focus on people centric solutions.

Mark believes on bringing personality to technology and his team pride themselves on engaging with employees across the Group with a focus on awesome customer service.

Monique Faleafa
Keri Opai
Keri Opai
Keri Opai

Hine Martin

Operations Manager

Hine has worked within the Wise Group since 2006 in operational and strategic management roles. Hine holds a Master of Public Health and has an extensive background in community and workforce development. Areas of research and work experience include health indicators, health outcomes, healthy public policy, Māori health and the social determinants of health.

Hine is committed to work which influences the economic and social conditions among vulnerable populations and to reduce inequalities in health status.

Keri Opai

Tātāriki Cultural Lead

Tēnā koutou katoa

Nō roto au i ngā rohe ā-waka o Tokomaru, Kurahaupō, Aotea engari ko ōku iwi ko Te Atiawa, Ngāti Ruanui, Ngāti Te Ata, Waiohua, Ngāti Porou

Ngā mihi ki a koutou katoa

Keri joined the WISE Group in 2014 as the Paeārahi Māori Strategic Lead for Te Pou o te Whakaaro Nui.

His knowledge base comes from being taught by Māori elders from an early age. He is a life-long educator, teaching Māori language and culture in kōhanga reo (under 5 language nests), primary and secondary school, polytechnic, wānanga (Māori university) and mainstream university as well as community-based organisations.

He is a licensed interpreter and hold a Master’s degree in Māori knowledge systems. His seminal work in creating Te Reo Hāpai, a Māori language glossary for the mental health, addiction and disability sectors, has been widely recognised for utilising a strengths-based, positive Māori worldview for terms that previously may have had negative connotations associated with them.

Nathan Campbell

Joint acting chief financial officer

Nathan has a strong background in finance and accounting having worked in both small firms and large organisations throughout his 14-year career. He has been providing insight and support to the Wise Group since 2016.

Forming meaningful connections is important to Nathan. He strives to encourage critical thinking and continuous improvement in a positive and engaging environment.

He has a Bachelor of Management Studies from the University of Waikato.

Janet Williams

Joint acting chief financial officer

Janet has been utilising her strengths in management and accounting at the Wise Group since 2007 and has a strong passion for empowering people to achieve their full potential.

She has been a key supporter in the establishment of notable Wise Group projects such as Just a Thought and The People’s Project.

Prior to joining Wise Group Janet worked in audit before moving to local government and the health sector. She is currently a board member and treasurer for Sands NZ.

She has a Bachelor of Management Studies with Honours from Waikato University.