Wise Management Services

Savvy business administration can take an organisation to the next level. Our core services include finance, information services, communication and human resources.

Look into the engine room of the Wise Group, and you’ll find Wise Management Services providing some of the most advanced and comprehensive business services in New Zealand’s health sector.

This robust shared service function allows other Wise Group organisations to focus on what they do best – working to transform lives.

We also add value through specialist services such as facilities management, governance support, and contract and project management.

Wise Management Services has been part of an ISO9002 programme for more than 15 years and part of ACC’s Workplace Safety Management Practices (WSMP) programme since 2000 and has achieved tertiary ACC accreditation for all organisations with the group.

We’re renowned for our ability to innovate, manage risk and take projects from dream to reality in record time. We are an incubator for ideas; developing, testing and then sharing them with the group so they can gain momentum and start making a bigger difference for the people we serve.

We believe everyone has
great potential and great ideas..

Facilities management

If you visit any of our shared office spaces in Central Auckland, Manukau, Hamilton, Masterton, Wellington or Christchurch, it’s likely that one of our friendly facilities management team will be first to welcome you to the Wise Group.

The team provides full reception and hospitality services, manages building maintenance, and ensures our facilities run smoothly and are well maintained for the enjoyment of staff and visitors alike.

Communication and creative services

Today’s organisations are multi-faceted with many stakeholders: employees, customers, service users, communities, government and the public. Therefore, what is said, when and to whom, requires a thoughtful, planned approach.

We work alongside the group’s executives and project managers to ensure our corporate communications are both creative and crystal clear.

Our services include PR, marketing, graphic design, brand management, internal and external communication, issues management, media relations, multi-media production and web design and development.



Delivering on the needs of today while anticipating future trends; our finance team not only delivers world-class financial services, they’re always looking ahead to support the group’s decision making at the highest level.

Our financial systems are expertly designed, sophisticated and accurate, ranging from monthly accounts and reporting, to budget planning, cashflow, business intelligence, process management, financial modelling and investment management.

At the heart of this service, senior accountants and support staff provide a suite of financial business services to Wise Group organisations. With the addition of specialised technology the team is superbly positioned to deliver real-time management accounting, giving the Wise Group the ability to rapidly adapt to opportunities.

We believe in being experts
in everything we do.

People & culture

Valuing people and enhancing wellbeing. This is one of the Wise Group’s core beliefs and sits at the heart of our people & culture practices.

Our focus on wellbeing is one of the things that sets the group apart from other employers; we lead by example and work together for wellbeing – for both our staff and the people we serve.

Working in partnership with managers and employees, we champion the recruitment, inspiration and development of the more than 1,000 people who work for the Wise Group; we take great care because these are the people who will help us achieve our purpose. 

Our core people & culture services range from employer branding through to recruitment, selection, orientation, performance progression, learning and development, succession planning and payroll.


Information services

People often talk about information technology as workplace equipment, but the real benefit of Wise Information Services (IS) is our ability to deliver a total service package. 

We specialise in developing, implementing and running custom-developed technology solutions to meet the unique needs of Wise Group organisations.

Our sophisticated network and applications platform gives people the ability to access and use the IS tools they need, when they need them, in the most efficient way. All data and resources are centrally housed ensuring a best practice approach to security, administration and backup procedures.

Our customers benefit from comprehensive 24 hour support so that technical difficulties are resolved quickly, easily and without getting in the way of important work.

Governance support, contract and project management

Exceptional organisational performance is not simply a measure, it can become ‘the culture’. Our executive business team provides strategic and hands-on quality, and legal and commissioning services across the Wise Group.

We support Wise Group organisations to identify their own quality needs and the people within the organisation to champion quality. We work strategically to implement the standards required by external agencies and create the culture within to make the difference.

Our executive business team ensures the delivery of responsive legal and commissioning services across three key areas of practice – general legal advice, board secretariat and contract and commissioning.

Solid, up-to-date legal knowledge is combined with an innate understanding of our customers’ businesses giving them the confidence to be fully innovative in their work. We work with speed and agility to help our customers navigate an appropriate path through their legal and contract requirements.


Wise Management Services (WMS) Board

Simon Batters
Jacqui Graham
Brent Harvey
Julie Nelson

Jacqui Graham

Jacqui Graham is the founder and joint chief executive of the Wise Group.

Jacqui has a nursing background, holds a Master of Business Administration and has been involved in the development of multiple organisations throughout New Zealand.

Jacqui describes herself as a social entrepreneur who is part of a growing number of entrepreneurs internationally who choose to direct their skills to social good.

Jacqui is currently chair of the national mental health provider, Pathways Health Limited.




Julie Nelson

Julie Nelson represents the Trust’s interests as joint chief executive of Wise Group.

Julie is passionate about innovation in mental health services, and her extensive background in the sector illustrates her ongoing desire to really make a difference for people experiencing mental illness.

Julie’s many portfolios provide her with an in depth appreciation of the sector.


Bruce Sheridan

Bruce Sheridan has been involved with the group since it began more than 25 years ago. He is on the boards of various charitable trusts, NGO, and commercial enterprises. For many years he was a partner in accounting firm KPMG, acting as a business advisor.

He is a Fellow of Chartered Accountants Australia and New Zealand and is a Fellow of the Institute of Directors.

As well as chairing the Wise Trust Board he is on the board of the group’s housing arm, LinkPeople Ltd.


Paul Hirst

Paul Hirst has more than 15 years’ experience across health, technology, and leadership roles. He has helped many organisations deliver complex products and stay relevant in a rapidly changing world.

Paul is an Executive Director of Kianza, advising technology companies about strategy, business and process, and health organisations about technology. He has extensive governance experience, and a variety of technical qualifications. Paul holds an MBA, MSc and a Graduate Diploma Health Informatics.

Julie Nelson

Trevor Newland

Trevor Newland is an Audit Partner at KPMG. He has over 20 years of audit experience gained across New Zealand and offshore in New York and the Netherlands. Throughout Trevor’s career he has worked with a wide range of clients in a number of different sectors including not for profit, Agriculture, Financial, Manufacturing and Māori.

In addition to his audit career Trevor is passionate about the success of Māori organisations and people. It is this passion that has driven him to become one of the strategic partners of the Nga Kaitatau Māori o Aotearoa (National Māori Accountants Network). The kaupapa of this organisation is to improve Māori representation in the accounting profession by providing an important connection between our rangatahi and the professional world.

WMS leadership team

Jacqui Graham
Warren Elwin
Monique Faleafa
Keri Opai

Alix Hancock

General Manager, People and Culture

With more than 10 years’ experience in people and culture, Alix is passionate about building a culture that supports everyone to be their authentic selves at work, bringing diversity, creativity, compassion, and fun to the workplace. She embodies the values of enhancing wellbeing and valuing people at work, supporting the people and culture team to provide outstanding service for all stakeholders.

Alix has endless energy and enthusiasm. She finds her joy at work in developing enduring relationships and supporting and developing others to recognise and work to their strengths. Since joining the Wise Group in 2014 Alix has played a key role in many projects, including the implementation of the pay equity settlement and the establishment of Pathways community mental health services in the Nelson and Marlborough regions

Alix holds a Bachelor of Management Studies from the University of Waikato and has been recognised as an emerging HR practitioner in both New Zealand and Australia.


Mark Thorn

General manager, information services

Mark was raised in Hamilton and attended Waikato University where he gained a degree in Resources and Environmental Planning before heading overseas to see the world. Over the next 10 years he discovered a love for technology and worked in a variety of roles in London and Sydney across multiple industries. In 2006 Mark returned to New Zealand and joined the Wise Group and has been here ever since.

Mark is passionate about using technology to makes peoples work lives easier. He loves the challenge of providing technology to meet the diverse needs of the Wise Group and has a strong focus on people centric solutions.

Mark believes on bringing personality to technology and his team pride themselves on engaging with employees across the Group with a focus on awesome customer service.

Hine Martin

Operations manager

Hine has worked within the Wise Group since 2006 in operational and strategic management roles. Hine holds a Master of Public Health and has an extensive background in community and workforce development. Areas of research and work experience include health indicators, health outcomes, healthy public policy, Māori health and the social determinants of health.

Hine is committed to work which influences the economic and social conditions among vulnerable populations and to reduce inequalities in health status.

Maree Haddon-Silby

Chief financial officer

Maree Haddon-Silby is an experienced finance and strategy professional who has worked in a range of roles and industries, from cutting her teeth in tax consulting at PwC to driving strategy and growth as Business Change Manager at Genesis Energy. Maree has had connection with the NGO sector for nearly a decade through her governance roles with the McKenzie Centre and Enrich Plus.

Maree has a Bachelor of Management Studies, has recently completed her MBA, is a Chartered Accountant and Chartered Company Director.

Maree is an energetic CFO with a talent for using numbers to tell a story, understanding the heart of a problem, and just getting stuff done.  Maree is passionate about creating high performing teams and making work a source of wellbeing.